Who is responsible for your information
Caltec Instrument Services Limited is responsible for the personal information described in this notice. Our registered office is 16 Barnwell Drive, Barnwell Business Park, Cambridge, CB5 8UZ. Questions about privacy can be sent to admin@caltec.uk.
Information we may collect
When you contact us by email, telephone, WhatsApp or another agreed route, we may receive your name, organisation, contact details and the information you choose to provide about an enquiry, quotation, instrument, calibration or service.
Our website and hosting provider may also process basic technical and security information, such as an IP address, browser information, access time and request logs, where needed to deliver and protect the service.
Why we use it
- To respond to enquiries and prepare quotations.
- To take steps requested before entering into a contract.
- To deliver and administer agreed products and services.
- To maintain service, quality and calibration records.
- To protect our systems and meet legal obligations.
Depending on the circumstances, our lawful basis may be taking steps before a contract, performing a contract, complying with a legal obligation or pursuing our legitimate interests in operating and protecting the business and supporting customers.
Who we may share it with
We may use trusted providers that support website hosting, communications, IT, delivery, professional advice and business administration. We may also disclose information where required by law, accreditation requirements or a competent authority. We do not sell personal information.
Some communication or technology providers may process information outside the United Kingdom. Where data protection law requires it, an appropriate transfer safeguard must be used.
How long we keep it
Information is retained only for as long as reasonably needed for the enquiry, customer relationship, contractual records, quality system, accreditation requirements, legal obligations and the establishment or defence of legal claims. The applicable period depends on the type of record and service involved.
Your rights
Depending on the circumstances, you may have rights to ask for access, correction, deletion, restriction or transfer of your personal information, or to object to its use. Where processing relies on consent, you may withdraw that consent.
Contact us first if you have a concern. You can also complain to the Information Commissioner's Office.
Other services and links
If you choose to contact us through WhatsApp or follow another external link, that provider processes information under its own privacy terms. Review those terms before sending information you consider sensitive.